What if I received a damaged or incorrect item?

If you have received a damaged or incorrect item from Soholab.com, we apologize for the inconvenience caused. Our priority is to provide you with high-quality products and exceptional service. In such situations, we kindly request you to contact our customer support team within 24 hours of receiving the item. Please provide detailed information regarding the issue and include relevant photos for better understanding. Our support team will promptly assist you in resolving the problem. We may arrange for a return or exchange, depending on the situation. Rest assured, we will take full responsibility for any errors or damages and ensure that you receive the correct or undamaged item as soon as possible. Your satisfaction is important to us, and we appreciate your cooperation in helping us rectify any issues.