What is Softmart's return policy?

Softmart's return policy is customer-oriented and designed to ensure complete satisfaction with the purchased products. For most items, Softmart offers a 30-day return period from the original purchase date. To be eligible for a return, the item must be unopened, in its original packaging, and accompanied by a valid receipt or proof of purchase. Additionally, software products must not have been registered or activated. Certain product categories, such as clearance or special order items, may have different return policies that are clearly communicated during the purchase process. To initiate a return, customers can contact Softmart's customer service team and obtain a Return Authorization (RA) number. It is important to note that shipping and handling charges are not refundable unless the return is due to an error on Softmart's part. Overall, Softmart aims to ensure a smooth and straightforward return process for their customers.