What is the process for returning or exchanging a product?

The process for returning or exchanging a product at Softball.com is designed to be straightforward and user-friendly. First, customers should ensure that the item they wish to return or exchange is within the designated return window, typically outlined on their website. The product should be in its original condition, including tags and packaging. Customers are usually encouraged to locate the return form on the Softball.com website, where they will find specific instructions for initiating a return or exchange. This form typically requires customers to provide order details and indicate the reason for the return or exchange. After filling out the form, customers should package the item securely to prevent any damage during shipping. Once the package is ready, it can be mailed back to the designated return address provided in the return instructions. It is advisable to use a trackable shipping method to ensure the return is monitored. Once the item is received and inspected by the team at Softball.com, they will process the refund or exchange based on the initial request. For the most current details, it is helpful to visit the customer service section on their website.