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Smith and Noble Customer FAQ

Top Answers & How-to Guides

What is Smith and Noble's Phone Number?

The question we are asked most often is about how to talk to Smith and Noble customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Smith and Noble Customer Questions

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Products and Services

What type of products does Smith and Noble offer?

Smith and Noble provides a diverse selection of custom window treatments, including blinds, shades, draperies, and films. Their...
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Do you offer custom window treatments?

Smith and Noble excels in custom window treatments, allowing customers to select from various styles like blinds, shades, and...
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What are the available window treatment options?

Smith and Noble presents a wide variety of window treatment options, including blinds, shades, draperies, and shutters, each...
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Do you offer installation services?

Smith and Noble does offer installation services for their window treatments, which can be selected at the time of order. Their...
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What types of materials are used in your products?

Smith and Noble features a wide array of materials for their window treatments, including natural elements like wood and...
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Samples and Consultations

Can I request samples of the fabrics and materials?

Customers can indeed request samples of fabrics and materials from Smith and Noble. This provides an opportunity to evaluate...
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Can I schedule a consultation for custom window treatments?

Smith and Noble provides various options for booking consultations on custom window treatments, including in-home and virtual...
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Do you have a physical store location where I can view samples?

Smith and Noble mainly sells products online and does not have physical stores. They provide an online gallery for sample...
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Policies and Guarantees

What is your return and exchange policy?

Smith and Noble offers a customer-friendly return and exchange policy, allowing items in new condition to be returned within...
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Do you offer any warranties on your products?

Smith and Noble typically offers warranties across various product lines that vary by window treatment type. These warranties...
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Do you offer any discounts or promotions?

Smith and Noble often runs various discounts and promotions, which may change seasonally or for special events. Their website...
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What is the average lead time for custom products?

The average lead time for custom products at Smith and Noble generally ranges from four to six weeks, influenced by factors...
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Orders and Shipping

How long does it take to receive my order?

The time it takes to receive an order from Smith and Noble can vary based on product type and customization. Typically,...
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Can I track the status of my order?

Smith and Noble allows customers to track their orders using a confirmation email that includes a tracking number. This number...
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What should I do if my product arrives damaged?

If a product from Smith and Noble arrives damaged, start by inspecting it and taking photos of the damage. Then, check their...
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Smith and Noble issues reported to GetHuman
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