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Smile Customer FAQ

Top Answers & How-to Guides

What is Smile's Phone Number?

The question we are asked most often is about how to talk to Smile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use Smile with multiple accounts on the same device?

Yes, it is possible to manage multiple Smile accounts on a single device. Users can easily switch accounts through the...

Can I set up alerts for account activities?

Smile allows users to set up customizable alerts for activities such as low balances and transactions. Users can select their...
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Recent Smile Customer Questions

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Functionality

How does Smile work?

Smile operates as an online bank, offering a wide range of accessible financial services through a user-friendly Internet...
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Can I use Smile on my mobile device?

Smile provides mobile banking services allowing account management from mobile devices. Users can check balances, transfer...
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What features does Smile offer?

Smile provides a variety of banking features tailored for online users, including fully digital account management and diverse...
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Can I use Smile with multiple accounts on the same device?

Yes, it is possible to manage multiple Smile accounts on a single device. Users can easily switch accounts through the...
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How does Smile notify me of transactions?

Smile informs customers about transactions mainly through email and text alerts, providing details of the transaction such as...
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How can I view my transaction history in detail?

To access detailed transaction history with Smile, customers should log into the online banking platform or mobile app, go to...
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Cost and Fees

Is Smile free to use?

Smile's banking services may not have monthly fees for basic accounts, but additional charges could apply for certain...
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Are there options for investing through Smile?

Smile does not provide direct investment services like stocks, focusing instead on banking and savings accounts that offer...
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Rewards and Savings

Can I earn rewards with Smile?

Smile does not have a traditional rewards program like some banks. Instead, it emphasizes customer satisfaction through...
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Can I set up alerts for account activities?

Smile allows users to set up customizable alerts for activities such as low balances and transactions. Users can select their...
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Can I set savings goals within Smile?

Smile provides various features to help with savings, but the ability to set specific savings goals may depend on account...
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Security and Privacy

Is my personal information secure with Smile?

Smile prioritizes the security of personal information by employing advanced technology and encryption to protect customer...
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What is the process for reporting unauthorized transactions?

To address unauthorized transactions at Smile, individuals should promptly review their account activity for suspicious...
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How does Smile handle disputed transactions?

Smile carefully addresses disputed transactions through a thorough process. Customers should report any incorrect or...
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Account Types and Benefits

What are the benefits of using Smile over traditional banking?

Smile offers several advantages over traditional banks, including a commitment to ethical banking as part of The Co-operative...
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What types of accounts can I link to Smile?

Smile allows customers to link several types of accounts, including current accounts, savings accounts, and cash ISAs. Current...
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