Updated September 15, 2025

Skates.com Customer FAQ

Recent Skates.com Customer Questions

Help me with my Skates.com customer service issue

Products and Offerings

What types of skates do you sell?

Skates.com has a diverse range of skates tailored to various skating styles, including inline skates for speed, roller skates...

What sizes do your skates come in?

Skates.com provides a variety of sizes for skaters, ranging from youth to adult options. Different skate types may have...

What brands do you carry?

Skates.com features a diverse selection of brands, including popular ones like Nike SB, Adidas Skateboarding, Element, Santa...

Can I find replacement parts for my skates on your site?

Skates.com provides a selection of replacement parts for various skates, including wheels and bearings. The availability will...

What safety gear do you recommend for skating?

When skating, essential safety gear includes a well-fitting helmet, wrist guards, knee pads, and elbow pads to prevent...

Do you sell skate accessories?

Skates.com has a diverse assortment of skate accessories to improve the skateboarding experience, including safety gear like...

Do you offer skate rentals?

Skates.com is primarily a retailer specializing in skateboards, inline skates, and gear, not skate rentals. Customers seeking...

How can I find out about upcoming skate events or promotions?

To stay informed about future skate events or promotions, regularly check the Skates.com website for their news section. Also,...

What is your return policy?

Skates.com offers a flexible return policy, allowing customers to return items within thirty days if they are unsatisfied....

Can I cancel or change my order after it has been placed?

After placing an order at Skates.com, cancellation or modification is possible only if the order is still processing. Once...

Is there a warranty on your skates?

Skates.com usually provides warranties for their products, though terms can differ by brand and skate type. These warranties...

Can I track my order?

Customers can generally track their orders from Skates.com after shipment, as a tracking number is emailed to them. This number...

Do you ship internationally?

Skates.com provides international shipping options, but details can differ based on destination and items. Review the website...

How long does shipping take?

Shipping durations at Skates.com depend on the chosen method and destination. Standard shipping usually takes three to seven...

Are your skates suitable for beginners?

Skates.com offers a wide range of skates ideal for beginners, emphasizing comfort and support with features like softer boots...

What is the process for a skate fitting?

Skate fitting involves selecting the right skates based on skill level and intended use, accurately measuring foot size, and...

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