What should I do if my order arrives damaged?
Asked a year ago
If your order arrives damaged, please contact our customer service team as soon as possible. We apologize for any inconvenience this has caused and will work with you to find a satisfactory resolution. In order to expedite the process, please provide photos of the damaged items and packaging if possible. Our team will assist you in either replacing the damaged items or issuing a refund for your order. Your satisfaction is our top priority, and we appreciate your understanding and cooperation in resolving this issue. Thank you for choosing Silkfloral.com.
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