What is the return policy?

Our return policy at Shoeshackonline.com allows customers to return unworn and unused items within 30 days of the purchase date. We offer a full refund for the returned product, excluding any shipping and handling charges. To initiate a return, customers can contact our customer service team via email or phone and provide the necessary information, including the order number and reason for return. Once the return is approved, customers will receive a prepaid shipping label to send the item back to us. Upon receiving the returned item, we will inspect it and process the refund within 5 business days. It is important to note that personalized and clearance items are not eligible for return unless there is a manufacturing defect or shipping error.