Can I cancel my order?

Yes, you can cancel your order on Shoeshackonline.com. If you have changed your mind or made an error during the checkout process, we understand that it happens. To cancel your order, please contact our customer service team as soon as possible. We recommend reaching out within 24 hours of placing your order to ensure it is canceled before it is processed for shipping. However, if your order has already been shipped, we won't be able to cancel it. In such cases, we suggest using our hassle-free return process once you receive the product. Please note that refunds for canceled orders may take a few business days to process, depending on the payment method used.