How does Service Magic handle disputes between customers and service providers?

At Service Magic, we take disputes between customers and service providers seriously and strive to find a fair resolution. If any issues arise during or after a service is completed, we encourage customers to contact our customer support team immediately. Our dedicated team will promptly investigate the matter, ensuring both sides are heard and understood. We aim to mediate between customers and service providers, facilitating open communication to resolve the dispute amicably. In case resolution cannot be reached, we offer a guarantee to reimburse customers up to the amount paid to Service Magic. We hold our service providers to high standards, and any proven misconduct or subpar service may result in penalties or removal from our network. Service Magic is committed to providing a reliable platform and ensuring customer satisfaction remains our top priority.