What is your return policy?

Our return policy at Seriousplush.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving the item. We accept returns for any reason, including a change of mind. To be eligible for a return, the item must be unused and in its original packaging. However, personalized or customized products cannot be returned unless there is a defect or error on our part. Customers are responsible for return shipping costs unless the item is defective. Once we receive the returned item, we will refund the purchase price through the original payment method. It is important to note that shipping fees are non-refundable. For further details, please refer to our full return policy on our website or contact our customer service team.