Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for
As far as we know, there is only one way to contact, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback. top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Can I request a specific delivery date?
Yes, you can request a specific delivery date for your order. During the checkout process on, you will have the option to select a preferred delivery date. However, please note that specific delivery dates are subject to availability. always aims to accommodate customer requests but cannot guarantee delivery on a specific date due to potential shipping or other unforeseen circumstances. If your requested delivery date is not available, will provide you with the earliest possible delivery date. It is recommended to place your order in advance to increase the likelihood of securing your preferred delivery date.
What forms of payment do you accept?
We accept various forms of payment at to provide convenient options for our customers. You can make a purchase using major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we also accept PayPal as a secure payment method. This allows you to choose the option that suits you best for a seamless shopping experience. Please note that we do not accept cash, checks, or any other payment methods at this time. Rest assured, our payment processing system is encrypted and ensures the utmost security for your transactions. Should you have any further questions regarding payment options, our dedicated customer support team is always ready to assist you.
Do you offer international shipping?
Yes, offers international shipping. We understand that our customers come from all around the world and we want to ensure that everyone can enjoy our delicious chocolates. Whether you're in Europe, Asia, or anywhere else, you can now indulge in the premium taste of our handcrafted chocolates. Please note that delivery times and charges may vary depending on the destination country. Upon checkout, you will be provided with the options available for your specific location. We strive to provide the same level of quality and service to our international customers as we do to our domestic ones. So no matter where you are, you can experience the exceptional taste of chocolates.
Can I customize the chocolates in my order?
Unfortunately, at, we do not offer the option to customize the chocolates in your order. We take great care in crafting our chocolates with the utmost quality and consistency to ensure a delightful experience for every customer. Our expert chocolatiers have perfected our recipes over the years, resulting in the delicious treats you have come to love. While we understand that personal preferences vary, we believe in providing our customers with the best selection of chocolates that have been carefully curated and tested to guarantee customer satisfaction. Rest assured, you can trust that every chocolate in your order will be of the highest standard and will bring joy to your taste buds.
What is your return policy?
At, we strive for your utmost satisfaction with our products. If you are not completely delighted with your purchase, we offer a hassle-free return policy. For any reason, you can return or exchange your items within 30 days of receipt. Please ensure that the products are in their original condition and packaging, accompanied by the original receipt or order confirmation. If your items arrive damaged or defective, we will gladly cover the return shipping costs. However, for other returns or exchanges, the shipping fees will be the responsibility of the customer. Once your return is processed, we will promptly issue a refund to your original payment method. For further assistance or to initiate a return, please reach out to our dedicated customer service team.
Do you offer any discounts or promotions?
Yes, we offer various discounts and promotions. At, we believe in providing our customers with great deals and added value. We frequently run limited-time promotions and discounts on our products. These promotions can be found on our website, social media channels, and through our email newsletter. Additionally, we offer discounts for bulk purchases, corporate gifting, and special occasions such as holidays. Our loyal customers can also benefit from our rewards program, which offers exclusive discounts and gifts. It's always a good idea to stay connected and check our website regularly to take advantage of our latest discounts and promotions.
Are there any allergens in your chocolates?
Yes, there are allergens in our chocolates. We prioritize providing the necessary information to our customers with food allergies or dietary restrictions. Our chocolates may contain allergens such as milk, soy, wheat, peanuts, tree nuts, and eggs. We take extra precautions to prevent cross-contamination, sanitize equipment, and adhere to strict food safety protocols. While we strive to meet dietary needs, please note that all our chocolates are made in the same facility, so it is possible for cross-contact to occur. We recommend checking the product labels and ingredient lists for specific allergen information before making a purchase. Feel free to reach out to our customer support team if you have any further questions or concerns regarding allergens.
There's more!
Click below to show 4 more questions, answers, and complete guides to common customer support problem.

Comparing Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Domino's Pizza page. Or look at our Contact Social Security page. We can't really provide this kind of help if you're looking to contact because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has no chat option has no customer email has no help forum has no twitter handle has no facebook page
Contact information overview

Answered on this page:

How do I track my order?
Do you have any physical store locations?
Can I include a gift message with my order?
Solutions to common issues

Contacting Other Companies

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!