Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for
As far as we know, there is only one way to contact, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback. top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Are the products on authentic?
Yes, all the products available on are 100% authentic. We understand the importance of purchasing genuine fragrances and beauty products, which is why we guarantee the authenticity of every item we sell. We work directly with reputable suppliers and authorized distributors to source our inventory, ensuring that all products are obtained directly from the original manufacturers or their authorized retailers. Additionally, we have rigorous quality control measures in place to ensure that each item meets the highest standards before reaching our customers. With, you can shop with confidence, knowing that you will receive authentic and genuine products every time.
Can I track my order? If so, how?
Yes, you can track your order on To track your order, simply log in to your account and go to the "Order History" section. From there, you will find detailed information about your order, including the current status and a tracking number. Once your order has been shipped, click on the tracking number to be redirected to the shipping carrier's website. This will provide you with real-time tracking updates and estimated delivery dates. You can also opt-in to receive email notifications for order status updates, including tracking information. Tracking your order ensures you stay informed about its progress and allows you to plan accordingly for its arrival.
Can I cancel or modify my order after it has been placed?
Yes, you can cancel or modify your order after it has been placed on We understand that sometimes circumstances change or you may have made an error in your order. To cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make any changes. In such cases, you may need to return the product(s) for a refund or exchange, subject to our return policy. We strive to provide the best customer service and aim to assist you with any order-related concerns promptly and efficiently.
Can I exchange a product for a different item on
Yes, we offer exchanges for different items on If you are not completely satisfied with your purchase, we are happy to provide you with the opportunity to exchange it for a different product of equal or lesser value. To be eligible for an exchange, the item must be unused, in its original packaging, and returned within 30 days of delivery. Simply contact our customer service team with your order details to initiate the exchange process. Please note that any price difference between the exchanged items will be either refunded or charged accordingly. We strive to ensure the utmost customer satisfaction, and our exchange policy is designed to accommodate our valuable customers' preferences.
How long does it take to receive a delivery from
At, we understand the excitement of receiving your order promptly. Our delivery times depend on various factors such as your location and the shipping method chosen at checkout. Generally, we strive to ship out all orders within 24-48 hours after payment confirmation. Once dispatched, the estimated delivery time for standard shipping is typically 3-7 business days within the continental United States. However, expedited shipping options are available for those who require their orders sooner, with delivery times ranging from 1-3 business days. Please note that additional processing time may be required during peak seasons or promotional periods. Rest assured, our dedicated team is committed to ensuring your order arrives in a timely manner while maintaining the highest level of customer satisfaction.
What is your return policy for products purchased on
At, we strive for customer satisfaction through our hassle-free return policy. If you're not completely delighted with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Whether you changed your mind or encountered any issues with the product, we will gladly assist you in the return process. To qualify, items must be unused, undamaged, and in their original packaging. Simply reach out to our customer support team, who will guide you through the return procedure and provide a prepaid shipping label for your convenience. Please note that certain items such as personalized or sale items may have specific return restrictions for which alternative policies apply. Rest assured that we value your shopping experience and are committed to making returns as seamless as possible.
Are there any discounts or promotions available on
Yes, Scented Monkey frequently offers discounts and promotions on their website. They have regular sales and special promotions throughout the year, allowing customers to enjoy their favorite scents at discounted prices. These promotions can include buy-one-get-one-free deals, discounts on specific brands or products, or percentage-off discounts on orders. To stay updated on the current discounts and promotions, customers are encouraged to sign up for the Scented Monkey newsletter or follow them on social media platforms. Additionally, Scented Monkey occasionally provides exclusive discount codes or coupons to their loyal customers. With these discounts and promotions, Scented Monkey ensures that customers can indulge in their preferred fragrances while saving money.
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Click below to show 3 more questions, answers, and complete guides to common customer support problem.

Comparing Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Medicare page. Or look at our Contact Optimum page. We can't really provide this kind of help if you're looking to contact because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has no chat option has no customer email has no help forum has no twitter handle has no facebook page
Contact information overview

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