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Salt River Project - Electric Customer FAQ

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What is Salt River Project - Electric's Phone Number?

The question we are asked most often is about how to talk to Salt River Project - Electric customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Salt River Project - Electric Customer Questions

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Billing and Payments

How do I pay my electric bill?

Customers of Salt River Project - Electric can pay their bills online via the SRP website, through the mobile app, by phone,...
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How can I set up automatic payments?

Setting up automatic payments with Salt River Project (SRP) ensures timely bill payments. Customers can enroll via the SRP...
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What payment methods are accepted?

Salt River Project - Electric provides various payment options including online credit or debit card payments, electronic funds...
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What do I do if I accidentally use the wrong payment method?

If a customer mistakenly uses the wrong payment method for their Salt River Project Electric bill, they should first verify the...
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Service Management

How do I report a power outage?

To report a power outage, customers can use the official Salt River Project - Electric website, a mobile app, or call a...
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How can I transfer my service to a new address?

Transferring service to a new address with Salt River Project - Electric involves visiting their website to follow instructions...
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What should I do if my power is flickering?

If power flickering occurs, first identify if it's just in your home or affecting neighbors too. If it's localized, check your...
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Energy Assistance Programs

Is there assistance available for low-income customers?

Salt River Project - Electric offers assistance programs for low-income customers, including the Energy Assistance Program,...
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Are there any rebates or incentives for energy-efficient upgrades?

Salt River Project - Electric provides various rebates and incentives for energy-efficient upgrades. These programs support...
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Are there any special programs for senior citizens?

Salt River Project - Electric offers programs aimed at seniors, such as the Senior Rate Program, which provides discounted...
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Energy Efficiency

What are the different rate options available?

Salt River Project - Electric provides various rate plans to accommodate different customer needs, including Residential Rates,...
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How can I view my usage history?

To see usage history with Salt River Project - Electric, customers can log into the online portal or use the mobile app, where...
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What times of day are my electricity rates highest?

Electricity rates from Salt River Project - Electric are generally elevated during peak demand hours, typically between 3 PM...
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How can I enroll in energy efficiency programs?

To enroll in energy efficiency programs from Salt River Project - Electric, visit their website to find information on...
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Where can I find information about solar energy options?

Individuals interested in solar energy options can find extensive information on Salt River Project - Electric's official...
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