What if I receive a defective or incorrect item?

If you receive a defective or incorrect item from Sackwear.com, we apologize for any inconvenience caused and assure you that we are here to assist you. To resolve this issue promptly, follow our hassle-free return process. Please contact our dedicated customer service team within 7 days of receiving the item with a detailed description of the problem. We may request supporting pictures or documentation to fully assess the situation. Once we confirm the defect or error, we will provide you with return instructions. Upon receiving the item back, we will refund your payment or ship the correct item, including any return shipping costs incurred. Your satisfaction is our priority, and we appreciate your understanding and cooperation in resolving this matter efficiently.