What Is Ritz Carlton's Cancellation Policy?
When plans change and you need to cancel your Ritz Carlton reservation, you have up to three days prior to check-in to make your cancellation without penalty. Prepaid stays are not eligible for a refund, but may be changed on a case-by-case basis. Reward points can be placed back on accounts when cancellations are made within the cancellation window.
If you have booked a room at the Ritz Carlton and need to cancel, understanding the cancellation policy is vital. What is the Ritz Carlton cancellation policy? You can find out more by calling traveler's support here, and below is an outline of the hotel cancellation policy and procedures.
Ritz Carlton Cancellation Policy
When booking your room, you can find the cancellation policy for that rate or room by clicking the "Rate Details" link in the room description. Each rate has it's own cancellation window, so it's important to read this carefully to avoid having to pay penalties when canceling your stay.
Ritz Carlton policy allows for canceling a reservation up to three days prior to check-in without any penalties for standard rates and for deals and packages. This allows customers ample time to cancel a room without their credit or debit card being charged for an upcoming stay.
When rooms are canceled outside the cancellation window, the hotel reserves the right to charge the customer for one night's stay at the standard rate plus any fees and taxes that are assessed at check-in.
Prepaid Rooms
When it comes prepaid rooms, Ritz Carlton does not refund the amount prepaid when cancellations are made. These rates are usually much lower than the standard rate, since you are paying for the convenience of locking in the room and getting a discount for prepaying. Therefore, if you must cancel a prepaid room, you should call Ritz Carlton customer support here to discuss rescheduling if possible. While a refund may not be available, Ritz Carlton can work with travelers on a one-on-one basis when emergencies interfere with travel plans.
When your travel plans change, you want to make sure you are not assessed a fee for canceling your room. Again, make sure to review the rate details when making your reservation to avoid any penalties. If you used reward points to make your reservation and cancel within the cancellation window, reward points will be placed back on your account. If you cancel outside the window, you may lose those reward points.
For more information or assistance with a Ritz Carlton cancellation, call customer support here.
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