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Replacements.com Customer FAQ

Top Answers & How-to Guides

What is Replacements.com's Phone Number?

The question we are asked most often is about how to talk to Replacements.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Replacements.com Customer Questions

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Order Tracking

How can I track my order?

To track an order from Replacements.com, customers can look for a confirmation email with a tracking number or log into their...
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Can I cancel or change my order after it has been placed?

To modify or cancel an order with Replacements.com, it is important to act swiftly since changes can typically only occur...
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What happens if my item arrives damaged?

In the event that an item arrives damaged, Replacements.com emphasizes prompt resolution. Customers should inspect their items...
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Is there an option for priority shipping on orders?

Replacements.com provides various shipping choices, including standard options, but details on priority shipping may differ...
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Selling and Requests

Can I sell my own items on Replacements.com?

Replacements.com does not allow individuals to sell their items directly on its platform, as it primarily focuses on providing...
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Can I request specific items that are not listed on Replacements.com?

You can request specific items not listed on Replacements.com through their "Wish List" feature, which allows you to track...
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Payment and Policies

What payment methods are accepted on Replacements.com?

Replacements.com accepts several payment methods, including major credit cards such as Visa, MasterCard, American Express, and...
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What is your return policy?

Replacements.com offers a flexible return policy to ensure satisfaction, allowing returns within thirty days if items remain in...
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Are all the items on Replacements.com brand new or are they used?

Replacements.com primarily features pre-owned or discontinued items, which may show varying wear. Each item is graded for...
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How are prices determined for replacement items?

Prices for replacement items at Replacements.com are influenced by factors such as market demand, item rarity, and condition....
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What should I do if I need to return multiple items?

To return multiple items to Replacements.com, first check their return policy on the website. Ensure the items are in original...
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Shipping and Discounts

Do you offer international shipping?

Replacements.com mainly caters to customers in the United States, and while international shipping is not a standard service,...
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Do you offer any discounts or promotions?

Replacements.com occasionally features promotions and discounts on tableware and china, though these are not guaranteed. It is...
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Do you offer gift wrapping services?

Replacements.com focuses on providing replacement tableware and china rather than offering gift wrapping services. Items are...
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Are replacement pieces available for discontinued items?

Replacements.com often has replacement pieces for discontinued items, as they specialize in hard-to-find china, crystal,...
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