Replacements.com Customer Service Issues

I recently received the 2 Sorrento plates from Signature that I ordered, but unfortunately, the color is incorrect. I requested the white plate with terra cotta accents, however, the plates I received are cream-colored, which is quite different from the white plates I own. Given that the mistake was made on your end, I believe I should not be responsible for the return shipping costs. During my conversation with a representative named Rhonda, she suggested I reach out to this address so that you can provide a pre-paid return shipping label. I have enclosed pictures showcasing the contrast in plate colors. Your plate is on the left (with the tag), while mine is on the right. The disparity in color is evident. Thank you for your attention to this matter. - Dyan G. Ayjian