What is your return policy?

Our return policy at Redenvelope.com allows customers to return any non-personalized item within 180 days of purchase for a full refund or exchange. Personalized items, however, cannot be returned unless they are defective or damaged. To initiate a return, customers need to contact our customer service team and provide relevant details about the product and reason for return. We strive to make the return process as easy as possible and will provide a prepaid shipping label for the return package. Once the return is received and inspected, a refund or exchange will be processed within a reasonable timeframe. For detailed information on our return policy, please visit our "Returns & Exchanges" page on the website or contact our customer service team directly.