What is your return policy?

Our return policy at Randbswinesupply.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery. The product must be unused and in its original packaging for a full refund or store credit. However, please note that certain items such as opened bottles, personalized items, and perishable goods are non-returnable unless they arrive damaged or defective. In such cases, we kindly request that you provide photographic evidence of the damaged or defective product. To initiate a return, simply contact our customer service team with your order details and reason for return. We strive to process returns promptly and make every effort to ensure a smooth and hassle-free return experience for our valued customers.