What if the product I received is damaged or defective?

If you receive a damaged or defective product from Randbswinesupply.com, we apologize for the inconvenience and assure you that we will make it right. Our top priority is customer satisfaction, and we understand the importance of receiving good quality products. Please contact our customer service team within 48 hours of receiving the package to report the issue. We may request pictures or further details to assess the damage or defect. Upon verification, we will either offer you a replacement or issue a refund, depending on your preference. We strive to resolve such situations promptly to ensure a positive shopping experience. Rest assured, we value your business and will take necessary steps to rectify any issues you may encounter.