What is your return policy?

Puzzlezoo.com has a customer-friendly return policy designed to ensure a positive shopping experience. Generally, merchandise that is not opened and in its original packaging is eligible for return within a specific timeframe, often around thirty days from the date of purchase. This is to allow customers sufficient time to evaluate their purchases. It is important that the items are not damaged and that all accompanying materials, such as tags and instructions, are included. For opened merchandise, the return policy may vary. Many items that have been opened but are still in good condition may still qualify for a return or exchange, depending on the specific product and the circumstances surrounding the return. Certain categories of items, particularly those that can be considered personal or hygiene-related, may have stricter rules and may not be eligible for return at all. When returning items, customers are typically responsible for the return shipping costs, unless the return is due to an error made by Puzzle Zoo, such as receiving the wrong item or a defective product. Customers should always ensure they keep a record of their return tracking information as proof of shipment. To provide the most accurate information regarding specific products, it is advisable to check the official website of Puzzlezoo.com. The return policy is often clearly stated there, and any updates or changes to the policy will be reflected on that page. It is also a good idea to consult the customer service section of the website for any additional guidelines.