What is your return policy?

Puzzle Warehouse maintains a customer-friendly return policy to ensure that shoppers can feel confident in their purchases. Generally, they accept returns of items within a specific time frame from the date of purchase, typically around thirty days. This allows customers to return items that may not meet their expectations or those that were damaged during shipping. Items must be in their original condition, which means they should be unopened and unused to qualify for a full refund or exchange. If the puzzle has been opened and is not defective, it may still be eligible for a return under certain conditions. Customers should always check the specific details laid out on the return policy page, as there can be exceptions for sale items or specific categories of puzzles. It is also important to note that customers may be responsible for return shipping fees unless the return is due to an error made by Puzzle Warehouse, such as sending the wrong item or a defective product. In such cases, they often cover the return shipping costs. For the most accurate and up-to-date information regarding the return policy, including any potential changes or exceptions, customers are encouraged to review the return policy section on the Puzzle Warehouse website. This will provide them with all necessary details about the process and requirements for returning items.