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What is your cancellation policy for orders?

Asked 2 years ago
Puzzle Warehouse has a clear cancellation policy designed to accommodate customers as best as possible. Once an order has been placed, customers typically have a brief window of opportunity to cancel it without any penalties. However, the ability to cancel an order largely depends on whether the order has already been processed or shipped. If the order is still in the processing stage, customers may have the chance to cancel it by accessing their order details on the current web page. For customized or special orders, the cancellation process may vary. It is also important to note that once an order has been shipped, it cannot be canceled, and the customer will need to initiate a return procedure instead. The details regarding specific cancellation terms, including time frames and conditions, may be best found directly on the site itself. For the most accurate and up-to-date information about the cancellation policy, customers should refer to the appropriate section of the Puzzle Warehouse website. This ensures that any particular concerns are addressed appropriately.
Answered Aug 17th 2025

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