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Purple Carrot Customer FAQ

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The question we are asked most often is about how to talk to Purple Carrot customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Service Overview

What is Purple Carrot?

Purple Carrot is a meal kit service focused on plant-based meals, promoting healthy and accessible eating. It provides varied...
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How does Purple Carrot work?

Purple Carrot operates by sending plant-based meal kits to customers' homes, catering to those pursuing a vegan diet or wanting...
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What are the pricing options for Purple Carrot?

Purple Carrot provides different pricing options through its Chef's Choice and High-Protein plans, each averaging around sixty...
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What is the cancellation policy for Purple Carrot?

Purple Carrot's cancellation policy is flexible, allowing customers to cancel at any time without penalties. Cancellations must...
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Do you offer a satisfaction guarantee?

Purple Carrot emphasizes customer satisfaction by providing a satisfaction guarantee for its meal kits. If a customer is not...
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Meal Plans

What types of meal plans does Purple Carrot offer?

Purple Carrot provides diverse meal plans, focusing mainly on plant-based options with chef-crafted recipes and ingredients....
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Are Purple Carrot meal plans suitable for vegetarians/vegans?

Purple Carrot meal plans are tailored for both vegetarians and vegans, emphasizing plant-based dishes without animal...
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Can I choose my meals on Purple Carrot?

Yes, Purple Carrot offers customers the option to select meals from a varied weekly menu featuring plant-based choices,...
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Is Purple Carrot customizable for dietary restrictions or allergies?

Purple Carrot provides various meal choices that cater to different dietary needs, including vegan and gluten-free options....
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Delivery Information

Can I skip a week of delivery with Purple Carrot?

Yes, Purple Carrot allows customers to skip a week's delivery, providing flexibility to adjust subscriptions via the website....
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What should I do if my delivery is late?

If a delivery from Purple Carrot is delayed, first check the tracking information on their website. Delays may happen due to...
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What is the delivery schedule for Purple Carrot?

Purple Carrot provides a delivery schedule that is flexible, allowing customers to choose their preferred day and time during...
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Packaging and Preparation

How are the ingredients packaged?

Purple Carrot ensures ingredients are well-packaged to maintain freshness and ease of use. They deliver meals in refrigerated...
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Are the meals prepped or do I need to prepare everything?

Purple Carrot provides meal kits with pre-measured ingredients for plant-based recipes, but customers must prepare and cook the...
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