Purple Carrot Customer Service Issues

My spouse made a second order today and, for the second time, the package was marked as delivered to our address at 99 Spook Rock Road Suffern NY [redacted] by LASER ……. Carrier, though it wasn't received. My spouse, M.L., reported the issue, and I am following up as I am dismayed by the continued use of this shipping carrier. We were given a gift certificate by our daughter, N.L., and were eager to use it. Now, we seek a full refund for either M.L. or N.L. We are contemplating taking legal action in small claims court due to the ongoing issues caused by your company and Lasership. Simply refund the payment to resolve this matter. Please be mindful of the negative reviews your business has been receiving because of Lasership. C.L. Phone [redacted]

Hello, I'm Melinda Hodges. My daughter tried sending me a free food box from your service, but I encountered issues activating it online. Despite following the instructions, I was prompted to enter my debit card, and I recently received both a free box and a $72 charge. I've tried reaching out multiple times without clear communication or follow-up. I informed Purple Carrot weeks ago that I no longer wish to engage with the service. I kindly request the pending charge be removed from my account. You can reach me at [redacted] or [redacted] Please email me promptly, as I hope to resolve this without leaving a negative review. Thank you. Respectfully, Melinda Hodges. Email: [redacted] Phone: [redacted].

I purchased a 3-month gift subscription for a friend with stage 4 cancer. I made a payment of $[redacted] via credit card on August 24. The subscription was valid until November 30. Subsequently, I noticed that apart from the initial payment, my credit card was charged 8 times for $72 each on the following dates: August 22 (possibly a discrepancy with my order date of 8/24), September 5, September 12, October 10, October 17, October 31, November 7, and December 12. I communicated via email with Sophia Tarquinio on 12/12 regarding the double billing issue. Despite her assurance of rectifying the error and providing a refund, I was charged $72 again on 12/12. I questioned if my friend should be contacted, and Sophia confirmed that she would manage it internally. I also spoke to my friend for confirmation. To my dismay, on December 17, my friend informed me of an incoming meal delivery email, despite requesting the cancellation beforehand. I seek a resolution to the recurring billing errors promptly.

I was gifted a certificate for Mother's Day but have faced numerous issues with my order. It wasn't clear on the website that as a gift, I couldn't choose my menu. The order was cancelled without my request, then delayed due to floods. My shipment from Chicago to Houston seems inefficient. The status kept changing, leading to confusion with cancellation claims. I couldn't find any customer support contact information. Despite problems, I'm willing to wait. I expect compensation for the delays and confusion, possibly in the form of a free order. I prefer supporting small businesses as a plant-based eater. Please provide clear updates on my current order and consider improving the service to retain customers like me. Thank you.