Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
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As far as we know, there is only one way to contact, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback. top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
What is the recommended use of Proactiv products?
The recommended use of Proactiv products is a simple three-step process: cleanse, tone, and treat. First, cleanse your face with the Proactiv Renewing Cleanser, gently massaging it onto damp skin for 1-2 minutes before rinsing thoroughly with warm water. Next, apply the Proactiv Revitalizing Toner using a cotton pad, gently swiping it over your face and neck, avoiding the eye area. Allow the toner to dry completely before proceeding to the final step. Finally, apply the Proactiv Repairing Treatment evenly to the entire face, again avoiding the eye area. Allow the treatment to dry completely before applying makeup or any other skincare products. It is recommended to use the Proactiv products twice daily, morning and night, to achieve the best results in maintaining clear and healthy-looking skin.
Can I apply makeup after using Proactiv?
Yes, you can apply makeup after using Proactiv. Proactiv products are designed to be lightweight and non-greasy, making them suitable to use before applying makeup. However, it is important to allow enough time for the Proactiv products to fully absorb into the skin before applying makeup. This will ensure optimal results and prevent any interference or dilution of the active ingredients. It is also recommended to use non-comedogenic or oil-free makeup products to avoid clogging pores and exacerbating acne. By incorporating Proactiv into your skincare routine and following these guidelines, you can enjoy a clear complexion while still being able to use makeup as desired.
What are the main ingredients in Proactiv products?
The main ingredients in Proactiv products are carefully selected to effectively target and treat acne-prone skin. Proactiv's formulations contain a combination of active ingredients such as benzoyl peroxide, salicylic acid, and sulfur. Benzoyl peroxide is a powerful acne-fighting ingredient that helps kill acne-causing bacteria and exfoliates dead skin cells to unclog pores. Salicylic acid works to deeply cleanse pores, reduce inflammation and redness, and prevent new acne breakouts. Sulfur has antibacterial and anti-inflammatory properties that help control excess oil production, remove dead skin cells, and promote clearer skin. Proactiv's products also include other soothing and nourishing ingredients like aloe vera, green tea extract, and licorice root extract to calm and hydrate the skin, helping to maintain a healthy complexion.
Can I use Proactiv if I am pregnant or nursing?
Proactiv advises against using their products if you are pregnant or nursing. The safety of their ingredients during pregnancy or while breastfeeding has not been evaluated comprehensively, hence they recommend consulting with a healthcare professional before using any new skincare products. During pregnancy, hormonal changes can affect the skin, leading to unpredictable reactions to certain substances. While Proactiv's products are known to be effective for treating acne, it is crucial to prioritize the well-being of both the mother and baby. A doctor will be able to provide personalized advice based on individual circumstances and guide alternative options for maintaining skincare routines during pregnancy or nursing.
Is Proactiv suitable for all skin types?
Yes, Proactiv is designed to be suitable for all skin types. Whether you have dry, oily, or combination skin, Proactiv's dermatologist-developed products are formulated to cater to various skin concerns. The comprehensive range of Proactiv solutions addresses issues such as acne breakouts, blackheads, whiteheads, and uneven skin texture. Each product is carefully crafted with ingredients that work synergistically to target the root causes of acne and promote healthier skin. Proactiv also offers different skincare regimens, allowing individuals to customize their routine based on their unique needs. By following the step-by-step instructions provided with each Proactiv kit and incorporating the products into a daily skincare routine, users of all skin types can achieve clearer, smoother, and more radiant-looking skin.
Does Proactiv offer any money-back guarantee?
Yes, Proactiv offers a money-back guarantee to ensure customer satisfaction. We understand that different skincare products may work differently for each individual, so we want you to feel confident in trying our products. If you are not completely satisfied with your purchase, you can return it within 60 days of receiving the product for a full refund. Our money-back guarantee applies to all Proactiv kits and individual items purchased from our website or authorized retailers. Simply contact our customer service team, and they will guide you through the return process. We are committed to providing effective skincare solutions and ensuring your happiness with our products. Try Proactiv risk-free today!
Can Proactiv be used on body acne?
Yes, Proactiv can be used on body acne. Proactiv offers a range of skincare products specifically designed to effectively treat acne on the face and body. The Body Clearing Acne Spray and the Deep Cleansing Body Wash are two options that can be used to target and fight body acne. The Body Clearing Acne Spray contains salicylic acid, which helps unclog pores and prevent future breakouts on the chest, back, and shoulders. The Deep Cleansing Body Wash also contains salicylic acid and is formulated to gently cleanse and exfoliate the skin, removing dirt, oil, and dead skin cells that can contribute to body acne. Both products are designed to help clear existing acne and prevent new breakouts, promoting healthier-looking skin on the body as well.
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Comparing Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact HMRC page. Or look at our Contact Virgin Mobile page. We can't really provide this kind of help if you're looking to contact because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

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GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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