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Powells.com Customer FAQ

Top Answers & How-to Guides

What is Powells.com's Phone Number?

The question we are asked most often is about how to talk to Powells.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Powells.com Customer Questions

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Subscriptions

How can I subscribe to the newsletter?

To sign up for the newsletter from Powells.com, visitors should look for the newsletter section on the homepage, where they can...
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Are there any membership programs available?

Powell's Books has a membership program that offers loyal customers various benefits like discounts, special promotions, and...
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Store Locations

Do you have a physical store?

Powell's Books has a prominent physical store in Portland, Oregon, known for its extensive selection of both new and used books...
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Can I reserve a book for pickup at a physical store?

Powells.com allows customers to reserve books for in-store pickup at their physical locations. While browsing, users can choose...
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Ordering and Payment

What payment methods are accepted on Powells.com?

Powells.com accepts various payment methods, including major credit cards like Visa, MasterCard, American Express, Discover,...
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Can I cancel or change my order after it has been placed?

Yes, cancellations or changes to orders at Powells.com are possible before shipping. It is crucial to act promptly as...
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Can I track the status of my order?

Yes, customers can track their orders on Powells.com by using the order status page, where they can input their order number...
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Shipping and Returns

What is your return policy?

Powell's Online has a flexible return policy allowing most items to be returned within thirty days, provided they are in their...
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Do you offer international shipping?

Powells.com does provide international shipping to customers outside the United States, aiming to make books accessible...
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Selling Books

Can I sell my books to Powells.com?

Powells.com has a buyback program where individuals can sell used books by inputting their ISBNs on the website. After...
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What is the process for selling my books to Powells.com?

The process for selling books to Powells.com involves gathering titles in good condition, entering ISBNs online for quotes, and...
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Gift Cards and Availability

Are gift cards available for purchase on Powells.com?

Gift cards are indeed available for purchase on Powells.com, offering a flexible way to gift books without choosing a specific...
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What types of books are available on Powells.com?

Powells.com features a wide array of books across various categories, including fiction, non-fiction, children's literature,...
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