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PlumberSurplus.com Customer FAQ

Top Answers & How-to Guides

What is PlumberSurplus.com's Phone Number?

The question we are asked most often is about how to talk to PlumberSurplus.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent PlumberSurplus.com Customer Questions

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Order Tracking & Changes

How can I track my order?

To track an order from PlumberSurplus.com, visit their website, locate the "Order Tracking" section, and enter your order...
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Can I cancel or change my order after it has been placed?

Customers can find it difficult to cancel or change orders with PlumberSurplus.com once placed due to fast processing, but it...
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Shipping & Delivery

Do you offer free shipping?

PlumberSurplus.com does have options for free shipping based on certain criteria, such as order size or ongoing promotions....
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How long does shipping take?

Shipping durations from PlumberSurplus.com depend on the chosen method, location, and product availability. Orders typically...
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Can I purchase items for international delivery?

PlumberSurplus.com has varied international shipping policies and may have restrictions on specific products. It's best to...
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Payments & Financing

What payment methods do you accept?

PlumberSurplus.com generally accepts major credit cards like Visa, MasterCard, American Express, and Discover, along with...
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Do you offer financing options for larger purchases?

PlumberSurplus.com generally does not offer direct financing, but provides various payment methods. Customers often utilize...
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Returns & Guarantees

Do you offer any warranties or guarantees?

PlumberSurplus.com emphasizes product quality and customer satisfaction through various manufacturer's warranties, which differ...
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Can I return a product if I am not satisfied?

PlumberSurplus.com usually allows returns for unsatisfactory products within a certain timeframe, provided they remain unused...
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What is your return policy?

PlumberSurplus.com offers a clear return policy allowing items to be returned within thirty days if they are unused and in...
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What should I do if I receive a damaged item?

In the event of receiving a damaged item from PlumberSurplus.com, the customer should quickly assess the damage and take photos...
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Physical Locations & Discounts

Do you have a physical store location?

PlumberSurplus.com functions mainly as an online retailer, providing a vast selection of plumbing products for home delivery....
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Do you offer bulk discounts?

PlumberSurplus.com frequently provides bulk discounts on plumbing supplies, depending on the items and order volume. Specific...
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Product Information

Are all products on PlumberSurplus.com brand new?

PlumberSurplus.com mainly provides new plumbing products but also features open box, refurbished, or clearance items that may...
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What types of products are available on PlumberSurplus.com?

PlumberSurplus.com offers a wide range of plumbing products including fixtures like toilets and sinks, pipes and fittings,...
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Are there products specifically for DIY plumbing projects?

PlumberSurplus.com features an extensive selection of products tailored for DIY plumbing projects, including essential supplies...
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How can I find installation instructions for products?

To find installation instructions for products on PlumberSurplus.com, visit the specific product page where guides or...
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