What is your return policy?

Our return policy at PlumberSurplus.com ensures customer satisfaction and hassle-free returns. If you are not completely satisfied with your purchase, you can return the product within 30 days of the delivery date. The item must be in its original condition and packaging, with all accessories and accompanying documentation included. Please note that some products, such as custom-made or special order items, may be non-returnable or subject to a restocking fee. To initiate a return, simply contact our customer service team, and they will guide you through the process. We aim to process returns promptly, issuing refunds or store credits, depending on your preference. Our goal is to provide exceptional service and ensure your shopping experience with PlumberSurplus.com is always positive.