What is the process for disputing a transaction?

Disputing a transaction through Pivotal Payments typically involves several steps that a customer needs to follow to ensure a proper resolution. First, it is important to gather all relevant information regarding the transaction in question. This includes the transaction date, amount, merchant name, and the reason for the dispute. Customers should also retain any receipts or correspondence related to the transaction, as this can aid in the dispute process. Next, the customer usually needs to notify the merchant with whom the transaction occurred. Many disputes can be resolved directly between the customer and the merchant, so this initial step can often lead to a resolution without further action. If the merchant is unresponsive or unable to resolve the issue, the customer can then escalate the dispute by contacting Pivotal Payments directly. They will typically need to provide all the details collected earlier and complete any required forms. It is advisable for the customer to track their communication and any updates related to the dispute. Lastly, it is beneficial for customers to refer to Pivotal Payments' official website for specific guidelines or any additional steps that may be unique to their situation, as procedures may vary. This ensures that customers are following the most current process for disputing transactions.