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Pivotal Payments Customer FAQ

Top Answers & How-to Guides

How do I Contact Pivotal Payments Customer Service?

The question we are asked most often is about how to talk to Pivotal Payments customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How long does it take for funds to be deposited into my account?

The duration for fund deposits varies, usually taking one to two business days, with potential delays for larger amounts or...

How do I manage my Pivotal Payments account online?

To manage an online account with Pivotal Payments, users should log into the web portal. They can access transaction history,...
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Recent Pivotal Payments Customer Questions

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Services Offered

What services does Pivotal Payments offer?

Pivotal Payments offers a variety of payment processing solutions, including credit and debit card processing, mobile payment...
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What types of payment methods does Pivotal Payments accept?

Pivotal Payments accepts a variety of payment methods, including major credit and debit cards, international cards, electronic...
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Does Pivotal Payments offer support for international transactions?

Pivotal Payments provides support for international transactions, enabling businesses to process payments from customers...
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Can I accept mobile payments with Pivotal Payments?

Pivotal Payments provides solutions allowing businesses to accept mobile payments through mobile point-of-sale systems and...
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Can I set up recurring payments with Pivotal Payments?

Pivotal Payments allows businesses to establish recurring payments, which helps automate billing for subscriptions. This...
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Transaction Processes

How long does it take for funds to be deposited into my account?

The duration for fund deposits varies, usually taking one to two business days, with potential delays for larger amounts or...
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What reporting tools are available for tracking my transactions?

Pivotal Payments provides a range of reporting tools for merchants to track transactions efficiently. Their online merchant...
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What is the process for disputing a transaction?

Disputing a transaction with Pivotal Payments generally requires customers to gather transaction details, inform the merchant,...
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Are there any reports available for downloadable transactions?

Pivotal Payments usually provides various reporting features that include downloadable transaction reports. Users can find...
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Fees and Payments

Are there any setup fees or monthly fees for using Pivotal Payments?

Pivotal Payments usually offers various pricing options that may include setup and monthly fees, which can differ based on the...
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What are the transaction fees associated with using Pivotal Payments?

Pivotal Payments has varying transaction fees based on factors like business type, payment methods, and services chosen. Fees...
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Security and Compliance

What security measures does Pivotal Payments have in place to protect my data?

Pivotal Payments prioritizes data security by adhering to PCI DSS requirements and implementing advanced encryption for data...
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Can I integrate Pivotal Payments with my existing POS system?

Integrating Pivotal Payments with an existing POS system is usually feasible, as there are various tailored solutions...
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What are the compliance standards that Pivotal Payments follows?

Pivotal Payments follows key compliance standards including PCI DSS for secure payment processing and adheres to regional...
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Account Management

How do I manage my Pivotal Payments account online?

To manage an online account with Pivotal Payments, users should log into the web portal. They can access transaction history,...
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How can I view my transaction history?

To access transaction history with Pivotal Payments, you usually need to log into your merchant portal, where you can find a...
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What should I do if I forget my account password?

If you forget your Pivotal Payments account password, go to the login page and use the "Forgot Password" link. Enter your...
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How can I update my bank account information?

To change bank account details with Pivotal Payments, users should log into their account on the website and go to the profile...
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