How Do I Get Help with a Problem with the PhonePe App?

The following avenues will help you to get assistance if you face any problems with the PhonePe app:

Jeff Whelpley is the editor / author responsible for this content.
Nov 6, 2019

PhonePe is a digital payments company in India that is changing the digital payment industry. PhonePe stands out among the scores of Unified Payments Interface (UPI) apps out there. You can make UPI payments, recharge your accounts, transfer money and pay your bills online through the PhonePe app. It is a one stop shop for all your digital transactions.

Given the sheer number of transactions PhonePe handles on a daily basis, complications do arise from time to time. The problems you face on the PhonePe app range from simple and basic ones that you can fix yourself to complex and difficult ones that require technical expertise to solve.

The following avenues will help you acquire assistance if you face any problems with the PhonePe app:

FAQ Page

The FAQ page on either the website or the app is the first stop when trying to acquire help with a problem with the PhonePe app. PhonePe has organized their FAQ page very diligently and there is a spectrum of topics addressing most common issues with the app. The topics are a result of the thousands of questions sent to PhonePe on a daily basis. Common questions have common answers and they are clearly presented on the FAQ page. Most solutions offered here will be do it yourself process that are relatively simple to follow. If they still don't work, you should contact customer support.

Live Chat

The simplest and least strenuous way to contact PhonePe is through submitting a support ticket through the live chat option on their website. The chat is accessible through the app too. If there is an agent available, then you can chat with them right away. On the contrary, you will have to submit the support ticket and patiently await a response.

Sending a support ticket though the live chat facility is a pretty straightforward and self-explanatory process. PhonePe has a well structured system that will likely offer you a solution to the problem without having to talk to a live agent. The issues are well categorized and soon as you choose a topic a list of possible solutions will be presented. Hence you will often get a solution without having to wait on the line.

To submit a support ticket, follow these steps:

  1. Open the PhonePe app or website
  2. Go to 'My Account'
  3. Locate the 'Help' link and click it
  4. Choose the category topic that is most relevant to your problem
  5. I none of the solutions apply, find the 'Contact Us' button and click it and an agent will be with you after some time

Phone Number

You can call PhonePe's customer service agents through their phone number. Though submitting a ticket is the best way to contact customer support, a phone call is the fastest one. The advantages of presenting your problems through a phone call are clear to anyone who has made a phone call. However, there are drawbacks such as limited availability. You can retrieve PhonePe's customer service number from GetHuman.

Social Media

You can find help about a problem with your PhonePe app using one of their social media feeds mainly Facebook and Twitter. You can read similar tweets and Facebook posts and see if the solutions that were sent by PhonePe are applicable. If not, concisely describe your problem and send them a message. You will hear from PhonePe in a few hours.


You can also directly email PhonePe's customer support team. Vividly describe the problem in the email and include as much necessary details as possible. You will find transaction details from the 'My Account' section of the app.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why does GetHuman Write How-to Guides for PhonePe Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like PhonePe in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Help with a Problem with the PhonePe App? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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