What is your return policy?

At Phoenixbuy.com, we have a hassle-free return policy to ensure customer satisfaction. In case you are not completely satisfied with your purchase, we offer a 30-day return option. All items returned must be unused, undamaged, and in their original packaging with all tags attached. To initiate a return, simply contact our customer support team within 30 days of receiving your order. We will guide you through the process and provide you with a return authorization number. Please note that return shipping costs will be the responsibility of the customer, unless the item received was defective or incorrect. Once the returned item is received and inspected, we will issue a refund to the original payment method within a few business days. Your happiness is important to us, and we strive to make the return process as convenient and efficient as possible.