What if I receive a damaged or defective item?

If you receive a damaged or defective item from Phoenixbuy.com, we apologize for the inconvenience and assure you that we take this matter seriously. In such cases, our customers' satisfaction is our top priority. Please contact our customer support team within 3 days of receiving the item, providing details and supporting evidence such as photos or videos. Our dedicated team will initiate a return process and guide you through the necessary steps. You may choose to receive a replacement for the damaged item, or opt for a refund if the item is no longer available. Rest assured, we will take care of all shipping costs involved in the return process. At Phoenixbuy.com, we strive to provide the best shopping experience and resolve any issues promptly.