What should I do if I receive a damaged item?

If a customer receives a damaged item from Petedge.com, it is important to address the situation promptly to ensure a satisfactory resolution. First, the customer should carefully inspect the product and take clear photographs of the damage, as this documentation may be required for any potential claims or exchanges. Next, it is advisable for the customer to review the return or exchange policy outlined on the Petedge.com website. Most online retailers, including Petedge, have specific guidelines regarding damaged goods. Generally, customers need to initiate the return process within a certain period after receiving the item. The customer may be required to fill out a return form or provide information regarding the order number and details of the damage. Depending on the policy, the customer may be offered a refund or an exchange for the damaged product. For any further assistance, the customer should look for contact information on the current Petedge.com webpage to clarify any specific questions or concerns regarding the return process.