What is the return policy for Petedge.com?

Petedge.com has a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to return the item. All returns must be in their original packaging, unused, and undamaged. Before returning an item, you need to obtain a return authorization number from customer service. This can be done either by calling their dedicated customer service team or by contacting them via email. Once the return is authorized, you can ship the item back at your expense. However, if the return is due to an error on Petedge.com's part, they will cover the shipping costs. Once the return is received and inspected, a refund will be issued, excluding the original shipping charges. Note that certain items like opened grooming or pet beds are non-returnable for sanitary reasons.