Can I exchange a product?

Yes, Payless ShoeSource offers exchange options for products purchased in-store. If you need to exchange a product due to sizing issues, style preference, or any other reason, you can visit any Payless store within 60 days of your purchase. Please ensure that the product is in its original condition, with the original packaging and receipt. Online purchases can only be exchanged through the online process or returned to a store. However, it is important to note that some exclusions may apply, such as clearance items or final sale products. To ensure a smooth exchange process, please contact the Payless customer service team or reference the return/exchange policy on the website for further details.