What happens if my parcel is lost or damaged?

If your parcel is lost or damaged while in the custody of Parcelforce, we understand the concern it may cause. Rest assured, in such unfortunate circumstances, we take complete responsibility and aim to resolve the issue promptly. To address a lost or damaged parcel, please contact our customer service team immediately, providing details of your shipment. We will initiate a thorough investigation to locate the lost package or assess the extent of the damage. If the parcel cannot be located, our compensation process ensures that you receive adequate reimbursement for the value of the contents. Our dedicated team strives to provide efficient and satisfactory solutions, so your experience with Parcelforce remains positive, even in such unfortunate events.