Palm Customer FAQ

To upgrade PalmPay to the new version, follow these steps - first, open your device's App Store if you're using an iPhone or the Google Play Store if it's an Android. Search for PalmPay in the search bar. Once you find the app, you will see an "Update" option if a newer version of the app is available. Tap on "Update". The newest version of the app will then download and install on your device. Be sure you are connected to Wi-Fi and your device has sufficient battery life during this process to prevent disruptions.

If your Palmpay account has been frozen, you will need to undertake a recovery process. This could involve a few steps such as confirming your identity, answering security questions, or going through a verification process. You might also need to update or reset your password. Without precise details, it's hard for us to give an exact step-by-step guide. However, usually the recovery process starts by going to your account sign-in page. Remember to keep your security information up to date to avoid such situations in the future. For more detailed guidance, use the relevant support or help feature associated with your Palmpay account.

To upgrade your PalmPay machine online, you should normally follow these steps: 1. Log in to your PalmPay account through the website or application. 2. Navigate to your account settings or the device settings section. 3. Look for an option that says 'Update software', 'Update device' or similar. 4. Follow the instructions to proceed with the update. Remember, it's vital to maintain a stable internet connection throughout the process, as the device may malfunction if the upgrade is interrupted. Also, ensure your PalmPay machine is appropriately charged to prevent it from shutting down during the update. We recommend contacting PalmPay support for precise and device-specific instructions.

There's a link to the most up-to-date contact information right here on this page that you're viewing. You can use this link to reach out to Palm's customer care service for any queries or support you need. Their dedicated team is always ready to assist you.

If you made a wrong transfer from your Moniepoint account to your Palm Pay account, the first step is to double-check the transaction details in the Moniepoint app. Ensure the transaction was successful and the details are correct. Then, get in touch with the Palm pay customer service through the app or website. Provide them with all the necessary details regarding the transaction: the amount, exact time, transaction ID etc. They should be able to assist you further. Remember to do this as quickly as possible, as it may get difficult to reverse the transaction after some time has passed.