What if I receive a damaged or defective product?

If you receive a damaged or defective product from Painfulpleasures.com, we are here to resolve the issue. We understand your frustration and apologize for any inconvenience caused. To rectify this, please contact our customer service team within 48 hours of receiving the item. Provide us with detailed information, including your order number, description of the damage/defect, and any supporting photographs. Our team will efficiently review your case and initiate the necessary steps to ensure a resolution. Depending on the extent of damage, we will either replace the product, issue a refund, or offer store credit. Our priority is your satisfaction, so rest assured that we are dedicated to assisting you promptly and effectively.