Can I return or exchange a product?

Yes, you can easily return or exchange a product purchased from Painfulpleasures.com. We understand that sometimes products may not meet your expectations or may arrive damaged. To be eligible for a return or exchange, the item must be in its original condition and packaging, unused or unopened. You have 30 days from the date of purchase to initiate the return or exchange process. Please reach out to our customer support team and provide them with the order details. They will guide you through the process and provide you with a return shipping label if necessary. Once the returned item is received and inspected, we will process the refund or exchange accordingly. Please note that certain items, such as body jewelry, are non-returnable for hygiene reasons.