What if I received the wrong item in my order?

If a customer receives the wrong item in their order from OrientalTrading.com, they can take the necessary steps to address the situation. First, it is important to review the order confirmation or receipt to ensure that the correct items were ordered initially. If it is confirmed that an incorrect item was received, the customer should look for the specific return or exchange policy on the current web page of OrientalTrading.com. Typically, there should be clear instructions on how to return the wrong item and request a replacement or refund. Usually, customers are encouraged to gather all pertinent information, such as order numbers and any other relevant details regarding the incorrect item received. This information can facilitate the process when addressing the issue. In some cases, the company may offer a pre-paid return shipping label for incorrect items, or they might outline alternative return methods. While it is not advisable to contact OrientalTrading.com directly, checking the website will provide the most accurate and up-to-date information regarding returns and exchanges.