What is your policy on returns or exchanges?

OnlineHitches.com has a customer-friendly policy regarding returns and exchanges to ensure that shoppers are satisfied with their purchases. Generally, the policy allows customers to return or exchange items that are in new, unused condition with all original packaging and accessories included. The typical timeframe for initiating a return or exchange is thirty days from the date of delivery. This timeframe enables customers to inspect the item thoroughly before committing to keeping it. If a customer discovers that an item does not meet their needs or does not fit their vehicle, they can start the return process by reviewing the specific return instructions provided on the website. This usually involves filling out a return request form or following a designated procedure available on the site. It is also important for customers to be aware that they may be responsible for shipping costs associated with returns, depending on the reason for the return. If the item was received damaged or if there was an error in shipping, the company typically covers those shipping expenses. To ensure a smooth process, it is advisable for customers to retain all packaging and any documentation that came with the product until they are certain they wish to keep that item. OnlineHitches.com aims to provide clarity and transparency in its return policy, so customers may find detailed information directly on the website itself. This clarity helps to prevent any surprises and makes the return or exchange process straightforward and hassle-free.