What should I do if my shipment arrives damaged with Old Dominion Freight?

If a shipment arrives damaged with Old Dominion Freight, there are several steps one should take to address the issue. First, it is crucial to inspect the shipment immediately upon delivery. Document the damage thoroughly by taking clear photographs of the affected items and packaging. This visual evidence will be helpful for any claims process. Next, it is advisable to note the damage on the delivery receipt. The driver should be made aware of the condition of the shipment at the time of delivery, as this can impact the claims process. After the inspection and documentation, the next step involves contacting Old Dominion Freight to initiate a claim. Although specific procedures can vary, it is generally recommended to submit the claim within a specified time frame after delivery. One should also keep any relevant paperwork, including the original invoice and the delivery receipt, as these may be requested during the claims process. For detailed information about filing a claim, it is a good idea to look on the current Old Dominion Freight web page for specific guidelines and contact details.