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Ola Cabs Customer FAQ

Top Answers & How-to Guides

How do I Contact Ola Cabs Customer Service?

The question we are asked most often is about how to talk to Ola Cabs customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I sign up for Ola Cabs?

Signing up for Ola Cabs is easy and can be done through the mobile app or the official website. Users must download the Ola...

How can I update my personal details on Ola?

To update personal information on Ola, a user should log into their account via the app or website, locate the profile...
Ask any question you have about Ola Cabs customer service, get an answer now.
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Recent Ola Cabs Customer Questions

I have made double payment for my ride. How to get back my money.

If you've made a double payment for your ride, you can request a refund through the Ola app. Go to the "Ride History," find the relevant ride, and select the option for issues or refunds. Follow the prompts to report your double payment. Please provide any necessary details to help expedite the process. Refunds are processed based on the company’s policies, so it may take some time to receive your money back.
Asked Sep 19, 2025 4:38 PM

Help me with my Ola Cabs customer service issue

Safety and Security

What should I do if I forget to carry my callback number?

If a passenger forgets their callback number, they should first check saved contacts or messages for it. The Ola app may also...
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What should I do if I left something in an Ola cab?

If a passenger has forgotten an item in an Ola cab, they should first review their booking history in the Ola app to find...
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What are the safety features available in Ola cabs?

Ola Cabs prioritizes passenger safety through features such as an in-app SOS button, ride detail sharing, driver background...
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Booking and Ride Options

How can I book a cab using the Ola app?

Booking a cab through the Ola app is easy and requires downloading the app, creating an account, and enabling location...
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How do I track my Ola ride?

To track an Ola ride, users can utilize the Ola application, which offers real-time updates on the driver's location and...
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Does Ola offer ride-sharing options?

Ola Cabs provides a ride-sharing option known as Ola Share, allowing passengers to share rides with others heading the same...
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Payments and Cancellation

What payment options are available on Ola?

Ola provides a wide range of payment methods for users, including credit and debit cards, UPI, mobile wallets, and cash. Users...
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What is Ola's cancellation policy?

Ola Cabs has a cancellation policy that seeks to balance the interests of riders and drivers. A cancellation fee might apply if...
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What is the process for disputing a fare on Ola?

Disputing a fare on Ola requires passengers to access the app or website to review ride details and gather relevant...
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Account Management

How do I sign up for Ola Cabs?

Signing up for Ola Cabs is easy and can be done through the mobile app or the official website. Users must download the Ola...
Read more

How can I update my personal details on Ola?

To update personal information on Ola, a user should log into their account via the app or website, locate the profile...
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How do I delete my Ola account?

To delete an Ola account, users should go to the settings in the Ola app and look for an account management option to...
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Feedback and Promotions

How can I provide feedback about my ride experience?

Users can easily give feedback on their ride experience with Ola Cabs through the app after completing a ride, where they can...
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How can I apply for Ola Electric services?

To apply for Ola Electric services, interested individuals should start by visiting the official Ola website where they can...
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How can I get promotional offers on Ola?

Ola Cabs provides promotional offers through its mobile app, notifications, and emails. Users can also follow Ola on social...
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