What is Ola's cancellation policy?

Ola Cabs has a cancellation policy designed to be fair for both riders and drivers. Generally, when a rider cancels a ride after confirming the booking, it may incur a cancellation fee, which is determined by several factors. These factors may include the type of ride booked, the timing of the cancellation in relation to the driver's acceptance of the ride, and the distance that the driver has traveled towards the pickup location. Typically, if a rider cancels a ride within a few minutes of booking, there may not be any cancellation fee. However, if the cancellation occurs after the driver has been assigned and has started heading toward the pickup point, a fee could be applied. The specific amount for the cancellation fee can vary, and riders are encouraged to review the terms and conditions presented to them at the time of booking or within the app. Furthermore, Ola Cabs periodically updates its policies, so it is advisable for riders to check the latest information directly on the Ola website or app. By doing so, riders can ensure they are fully informed about current fees and policies related to cancellations.