What if I receive a damaged or defective product?

If you receive a damaged or defective product from Newvitality.com, we apologize for any inconvenience caused and are committed to resolving the issue promptly. Please contact our customer service team within 30 days of receipt to report the damage or defect, providing your order details and a clear description or photograph of the problem. Our team will review your request and, if applicable, arrange for a replacement or offer a refund. We may request the return of the damaged or defective product, and in such cases, we will issue a prepaid return label. Rest assured, we strive to ensure the quality of our products and aim to make your shopping experience with us as smooth as possible.