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Can I cancel or modify my order?

Asked 2 years ago
New York & Company offers customers a user-friendly approach when it comes to managing orders. However, it is important to act quickly if you wish to cancel or modify an order, as changes may only be possible within a specific time frame after the order has been placed. Typically, customers have a limited window to adjust their orders before they are processed for shipping. If you are looking to cancel an order, it is advisable to check the status of your order immediately after placing it. For modifications, such as changing sizes or colors, it is equally essential to act promptly as modifications might not be possible once the order enters the processing stage. For the most accurate and timely assistance, it is recommended to review the relevant information available on the official website. This page often contains detailed guidelines on order cancellation and modifications, as well as instructions for any potential next steps. Remember, reaching out through the website can provide you with the current policies and procedures related to your specific situation.
Answered Jun 29th 2025

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