What is your return policy?

New York & Company has established a return policy that allows customers to return items within a specific timeframe. Typically, items can be returned within thirty days of the original purchase date. This applies to both in-store and online purchases. To qualify for a return, the items must be in their original condition, unworn, unwashed, and with all tags still attached. For items purchased online, customers are advised to use the return label provided with the order. This label simplifies the process and ensures that returns are directed to the correct location. If the return label is not available, customers can look for return instructions on the New York & Company website. It is important to note that certain items, such as final sale or clearance items, may not be eligible for return. For any online purchases, customers may also have the option to exchange items if they prefer to receive a different size or color. This often depends on the availability of the desired item. Additionally, refunds are generally processed back to the original payment method once the return has been received and inspected. For further details, customers may want to visit the New York & Company website to check any updates or specific guidelines regarding returns. The website usually provides comprehensive information about the return policy and any other inquiries one might have regarding returns or exchanges.