What is your return policy?

Our return policy at New York & Company is designed to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, we will gladly accept returns within 45 days of the original purchase date. To be eligible for a return, the item must be in its original condition, unworn, with all tags attached. Returns can be made either in-store or through our online portal. Please note that final sale items, swimwear, and intimates are not eligible for return. Refunds will be issued in the original form of payment, excluding shipping charges. We strive to process returns as quickly as possible, typically within 7-10 business days. For more details and exceptions, please refer to our Returns & Exchanges page on our website. Customer satisfaction is our top priority, and we are committed to making your shopping experience with us a positive one.